Feedback and complaints
How to share feedback, make a complaint or raise a privacy concern.
Contacting the clinic
You can give feedback or raise a concern verbally, by calling (02) 9745 5800, by emailing reception@onefamilyclinic.com.au, or in writing to the clinic.
What happens next
Complaints are taken seriously. Contact reception about the complaints process and expected response time. Raising a concern will not adversely affect your care.
Anonymous feedback
You may provide feedback anonymously where practical. Without contact details, the clinic may be unable to ask questions or tell you the outcome.
HCCC
You can contact the NSW Health Care Complaints Commission (HCCC) on 1800 043 159 or on (02) 9219 7444.
OAIC
You can contact the Office of the Australian Information Commissioner on 1300 363 992 or write to GPO Box 5288, Sydney NSW 2001.